Health Partners Plans (HPP) would like to make you aware of increased call volumes into our call centers. The increased volume is a direct impact from the HealthChoices expansion that went live on September 1, 2022.

We appreciate your patience as we work to minimize any extended wait times you may experience. We also want to make you aware of alternative ways to find answers to your questions regarding prior authorizations.

INQUIRING ABOUT THE NEED FOR PRIOR AUTHORIZATION

We recently added an additional resource to our website which clarifies those service categories requiring prior authorization. We are in the process of developing a procedure code resource document and will send out an additional communication when that is available.

• HPP Prior Authorization Requirements September 2022 – this document provides the categories of services requiring prior authorization and whether the authorization gets submitted directly to HPP or through eviCore. It can be found by visiting https://www.healthpartnersplans.com/providers/prior-authorization.

SUBMITTING A PRIOR AUTHORIZATION

• HPP Authorizations – The most direct way to submit an authorization to HPP is through our HP Connect provider portal powered by HealthTrio. It is fast and easy to use. Once the authorization is submitted you can check the status of the authorization directly through HP Connect. Please visit https://hppprovider.healthtrioconnect.com/app/index.page to access HP Connect.
• eviCore Authorizations – The most direct way to submit an authorization to eviCore is through their portal. Once the authorization is submitted you can check the status of the authorization directly through the eviCore portal. Please visit https://www.evicore.com for the eviCore portal.

If you have a need to speak with our utilization management team directly and you are experiencing an extended wait time we do provide the option for a call back from one of our representatives.

We appreciate your patience and thank you for your continued support in helping to improve the outcomes of our members, your patients.