As you may know, effective April 1, 2023, the Pennsylvania Department of Human Services (DHS) will return to normal renewal processing procedures for Pennsylvanians enrolled in Medical Assistance and CHIP. All Medical Assistance and CHIP recipients will need to complete an annual renewal to see if they are still eligible for coverage. Renewals will be completed over 12 months. Individuals who don’t complete the renewal process will lose their coverage.

We have developed a toolkit to help you inform your patients about this important upcoming change. The toolkit can be found at HPPlans.com/Renewals. This resource highlights key considerations such as informing patients to update their contact information with DHS and completing and returning their renewal packets in a timely manner.  

OUR ASK: HPP encourages providers and staff to inform your patients to update their contact information with DHS so that they can receive important updates on their benefits and obtain their renewal as quickly as possible. They can make sure their information is up to date and report any changes through:

• Online:dhs.pa.gov/COMPASS
• Mobile app: download myCOMPASS PA from any app store
• Phone: 1-877-395-8930 or 1-215-560-7226 (if you live in Philadelphia)
• In-Person: local county assistance office

Recipients can also sign up for texts and emails about important benefit information and more. With your help we can ensure that members are adequately informed regarding changes to their eligibility and benefits.

Visit HPPlans.com/Renewalsto access the documents below, and more, that you can post in your office and share with your patients:

• DHS Benefit Updates Flyer
• DHS How to Keep Your Health Care Coverage Flyer

More information is also available at https://www.dhs.pa.gov/PHE/Pages/Stakeholder-Resources.aspx.