Jefferson Health Plans is hosting a webinar in collaboration with ProspHire, a healthcare focused management consulting firm, that will focus on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey and best practices recommendations from across the industry. We invite you and your team to participate in the webinar on Wednesday, April 17, 2024.

Our goal is supporting practices like yours in optimizing the patient experience. Member satisfaction is a leading indicator in measuring overall quality of care and patient engagement. This webinar is ideal for anyone involved in patient care and experience. Whether you are looking to understand more about CAHPS or seeking ways to improve, this session will provide valuable insights and practical strategies for your office to implement.

The upcoming webinar will cover the following topics:

• Understanding CAHPS and its importance to Health plan quality.
• Best practices and industry insights.
• Jefferson Health Plans’ resources for member satisfaction and customer service.
• Q&A and sharing ideas and best practices from a provider perspective.

We encourage the following roles within your organization to participate in the webinar:

• Clinical and non-clinical leadership team
• Clinical and non-clinical staff involved in quality improvement projects
• Clinical and non-clinical staff involved in member satisfaction initiatives

REGISTER NOW

This webinar will be held on April 17 at 12:00 p.m. Webinars are free, but registration is required. Register now at HPPlans.com/webinars. 

If you have questions, please contact our Provider Services Helpline at 1-888-991-9023 (Monday – Friday, 9:00 a.m. – 5:30 p.m.) or email ProviderCommunications@jeffersonhealthplans.com.

Thank you for being a Jefferson Health Plans participating provider and for your anticipated partnership in providing great service to our members.